SELF-SERVICE

This is called a transfer of liability.  First, please request approval from your manager and HR. 

Here’s what we will need:

• Request Support – click “Request Support” from the main menu and provide us with the information required for your company device. Indicate that you would like to “Transfer Liability from Crolwey and begin paying your own bill.”
• We will contact the carrier on Crolwey’s behalf and release liability to you.  Once we complete this transaction, you will receive a notification from our support team that you will need to contact the carrier to assume liability.
• Assuming Liability – once you receive confirmation that your number has been released, call your carrier.  Be prepared to provide them your social security number, billing address, and possibly additional information – you are setting up a new account!  Inform the carrier that you would like to “Assume Liability” for the mobile number.

This will complete your request and the carrier will help you from here!

If you are able to access the web through your Safari browser, but are unable to access email, calendar or contacts through your iPhone, please click on the “Contact Us” link in the main menu and dial our mobility support team for help.

For help tips, How-To’s, and help with your Apple ID, click on the links below!

• I forgot my Apple ID
• I forgot my Apple ID Password
• Other Apple ID Information
• Contact Apple Support

If you are able to access the web through your browser, but are unable to access email, calendar or contacts through your Android smartphone, please click on the “Contact Us” link in the main menu and dial our mobility support team for help.

For help with your Google account, click on the link below!

• Google Log-In Help

Please click the link in the main menu called “Order a New Device.” Once you fill out the requested information and accept the terms and conditions, we will fulfill your order with the carrier selected, provide your order number, tracking information, and record the new phone number.

*** Please note: The full cost of the device and any accessories will need to be purchase by personal credit card (not a company P-Card). You may be eligible for reimbursement up to $150.00 if it has been more than 24 months since your last device purchase or upgrade. ***

Please click “Request Support” on the main menu.  Complete the form with all of the mandatory information.  In the issue description field, please tell us what we can help you with.  Be specific, the more information you provide us with, the better we can serve you!

Please click “Request Support” on the main menu.  Complete the form with all of the mandatory information.  In the issue description field, please tell us what we can help you with.  Be specific, the more information you provide us with, the better we can serve you!

This is called a Port.  Please click the link in the main menu called “Order a New Device.” Select which carrier you would like to move to, select your mobile device, and remember to provide us with your current mobile number!  Once you select a device and place your order, we will fulfill your order with the carrier selected, provide your order number, tracking information, and record the new phone number.  Once your device arrives, follow the instructions in Policy and Documents on the home page to activate!

Please click “Check Upgrade Eligibility” on the main menu to determine if you are eligible for a new device. If you are eligible, you can place your order in the page “Order a New Device” from the main menu. Follow the prompts to get your new device with your current mobile number!

If you are not eligible, the new device will be full retail cost.

Once you select a device and place your order, we will fulfill your order with the carrier selected, provide your order number, tracking information, and record the new phone number. Once your device arrives, follow the instructions in Policy and Documents on the home page to activate!

*** Please note: The full cost of the device and any accessories will need to be purchase by personal credit card (not a company P-Card). You may be eligible for reimbursement up to $150.00 if it has been more than 24 months since your last device purchase or upgrade. ***

This is called an assumption of liability.  You will need to call your carrier, but first, here is what you need to know!

• Are you part of a family plan?  If you are the primary on your family plan, you will need to ask your carrier to move you off of the family plan and replace you with another family member as the primary.  Make sure to do this, it could be expensive if you forget!
• Releasing Liability Tell your carrier that you are releasing liability to Crowley Maritime Services and ask them to notate the account.
• Upgrade Date Ask your carrier for your upgrade date.  You do not need to upgrade during this transaction at any point, but if you do, we will not know this date unless you provide it to us.  It may cause delays.
• Request Support Click on the “Request Support” link on the main menu.  Provide us with all of your information.  In the Issue Description field, please include “I would like to transfer liability to my company, I have contacted my carrier and informed them of my intention.” If you also want a new device, this is a separate transaction.  Once we receive your support request and complete the transaction, you will be able to place an order.

We can take it from here!!

If you have problems or questions while roaming outside the U.S., call the number below that corresponds to your carrier (a free call from your wireless phone).   

International Support Numbers:

AT&T                      1-916-843-4685

Verizon                   001-908-559-4899

Sprint Nextel           1- 888-226-7212, Option 3

T-Mobile                 +1-505-998-3793

International mobile use can be very expensive and the features and services you are used to in the domestic USA are more tightly controlled.  Here are some common considerations:

• Voice Use – even with a plan, voice minutes usually average $0.50-$0.99 in Europe, $0.99-$1.99 in Asia, and can be as high as $4.99/minute in South America. Use sparingly.
• Email, Calendar – if you do not want to receive email automatically that uses your data, disable your device’s auto-check functionality. You may then utilize Wi-Fi as a supplement and manually check email. Wi-Fi is available in many international airports, hotels and restaurants.
• Data – Netflix, Facebook, Social Media, Any Picture or Video (Facetime included) consumes a lot of data. If you are out of the country, you should avoid these services UNLESS YOU ARE USING WI-FI.
• Wi-Fi – Use Wi-Fi whenever possible. Mobile data is very expensive if you go over your plan.
• Text and Pictures – text messages are usually around $0.25 per message. Picture messages use your data plan – you will want to avoid this while traveling.

Here are the steps you need to take:

Request Support – In the main menu, complete the “Request Support” form.

In the issue description tell us Include:

• Tell us WHERE you are going, please be specific. For example: I’m Traveling to Germany. Not, I’m traveling to Europe.
• Tell us WHEN you are going.
• Tell us WHAT you are planning to do with your mobile device while you are there. This is particularly important. There are different plans that cover voice, data (email, web, etc), and text. If you fail to ask for what you need, but use it while out of the country, it could be very expensive.

Once you submit your support request, we will ensure your features are provisioned correctly and you will receive a notification from our team with next steps!

If this is the case, please go to "Check Upgrade Eligibility" from the main menu options above, we may be able to get you a new device at a lower cost.  If you are not eligible to upgrade, we may need to replace your device at full cost.

Please click the link in the main menu called “Order a New Device.”  Select which carrier you would like to move to, select your mobile device, and remember to provide us with your current mobile number!  Once you select a device and place your order, we will fulfill your order with the carrier selected, provide your order number, tracking information, and record the new phone number.  Once your device arrives, follow the instructions in Policy and Documents on the home page to activate!

If your device is no longer working and you didn’t break it (physically damaging, dropped, cracked) or get it wet (rain, sink, toilet, lake, river) then it is possible you are eligible for a warranty replacement.  Warranty replacements are fulfilled through your respective mobile provider at no cost to you or the company.

The device you receive will be refurbished by the carrier and is the same model that you were previously using.

Please click the “Contact Us” link from the main menu.  We will need to speak with you prior to attempting to replace your device under warranty.

iPhones are slightly more complicated – options are below!

There are 3 ways to get a warranty replacement for an iPhone.

Option 1:      Call 800-MYIPHONE and you will be able to send them your iPhone.  They will look at it repair it if possible and return it or provide you with a warranty replacement, Please note this may take up to 2 weeks to complete and you will be without a phone during that time

Option 2:      Call 800-MYIPHONE pay a $650 deposit and they will send you a replacement phone overnight.  Once you receive the replacement phone you send them the phone that is not working.  When they receive the defective device they will determine if it is a warranty issue and if it is they will refund your deposit.

Option 3:      Take your iPhone to your local Apple store.  They will determine if it is a Warranty issue on the spot and you will walk out of the store with a replacement device.

Yes, most cruise lines support the ability to make and receive calls while at sea. 

Please note: If an international calling/ data plan is added to your line, it will NOT cover calls or texts sent or received while on cruise ship. Your line will be billed at the cruise lines rate which could be as high as $4.00 per minute and $.50 for text messages sent or received. 

Cellular data coverage is not available on cruise ships while at sea. If you require a data connection while traveling please speak with your respective cruise line to inquire about Wi-Fi services, they may offer.